Interactive Customer Evaluation
 
OMB 0704-0420, expires 31 OCT 2017
RCS DD-DA&M(AR)2124, expires 31 OCT 2017

Navy Personnel Command, Customer Service Contact Center Comment Card

Additional Information

Navy Personnel Command, Customer Service Contact Center
Comment Card

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*ATTENTION* While text comments may be viewed by several authorized persons please provide as much detail as possible. We encourage customers leaving feedback to provide contact information in case we have questions or can help resolve an issue that may still be left open. Navy Personnel Command is committed to providing the best service we can. All comment cards are reviewed by NPC Leadership.

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Were you satisfied with your overall experience?

  
  
  

Did you visit NPC website prior to contacting the Customer Service Center?

  
  
  

What is your status?

In your most recent Customer Service experience, how did you contact the representative?

  
  
  
  
  
  

What would have been your preferred method for contact?

  
  
  
  
  
  

Employee/Staff Attitude

  
  
  
  
  
  

Timeliness of Service

  
  
  
  
  
  

The Call Center Agent was knowledgeable of my question.

  
  
  

I would use the Customer Service Center again.

  
  
  

The Customer Service Agent was Professional and Courteous?

  
  
  

Was your concern or issue resolved today? If not, please explain below.

  
  
  

  (optional) 0/4000


 


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Privacy Advisory: Unless you provide your name, phone, email address or otherwise identify yourself in the text comments on the comment card, all submitted information and comments will remain anonymous. No attempt to identify you or your organization will be made unless the comment card submission or set of submissions reflects a credible or potential threat, or reflects a misuse or abuse of the system, or is related to a law enforcement investigation. If you have a complaint and do not provide a phone number or email address, there will be no way of following up with you directly regarding the complaint. However, all comments and complaints will be examined whether or not you supply contact information. Your comment card submission, including the text comments, may be reviewed by multiple people associated to the service provided. This may, in some cases, include higher levels in the service provider's chain of command. By providing comment information in the text comment box, you are acknowledging that the information provided may be reviewed throughout the organization to which the comment was submitted, and, possibly at higher organization levels within the ICE system.



 





"Thank you for taking the time to complete this comment card. Your opinions are very important to us."